Privacy Policy
We believe transparency builds trust. Here's exactly how we handle your personal information.
Overview
Jiva Consulting ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, why we collect it, and how we safeguard it when you use our education consulting services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any concerns, please contact us at info@jivaconsulting.pk.
Information We Collect
Information You Provide
When you submit our consultation form or contact us directly, we collect your full name, email address, phone number, destination country of interest, field of study, and any message you choose to share. This information is provided voluntarily and is necessary to deliver our consulting services.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information including your IP address, browser type and version, pages visited, time spent on pages, referring URLs, and device information. This data is used solely to improve our website experience and is not linked to your personal identity.
How We Use Your Information
Service Delivery
We use your personal information to respond to your consultation requests, provide education counseling services, match you with suitable universities and programs, assist with visa and application documentation, and send you relevant updates about your application status.
Communication
With your consent, we may send you newsletters, scholarship alerts, application deadline reminders, and information about new partner universities. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Service Improvement
Aggregated, anonymised data may be used to analyse trends, improve our website, and enhance the quality of our consulting services. This data cannot be used to identify you individually.
Data Sharing & Disclosure
We Never Sell Your Data
Jiva Consulting does not sell, trade, or rent your personal information to third parties for their marketing purposes. Your trust is the foundation of our business.
Partner Universities & Institutions
With your explicit consent, we may share relevant portions of your profile (academic background, intended field of study, destination preference) with partner universities and scholarship bodies to facilitate your application. You will always be informed before any such sharing occurs.
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such action is necessary to comply with legal obligations or protect the rights and safety of our users.
Data Security
How We Protect Your Data
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, secure server infrastructure, restricted access controls, and regular security audits. Only authorised Jiva Consulting staff who need the information to perform their job functions have access to your personal data.
Data Retention
We retain your personal information for as long as necessary to provide our services or as required by applicable law. If you request deletion of your data, we will remove it from our active systems within 30 days, subject to any legal retention obligations.
Your Rights
Access & Correction
You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or incomplete, you may request that we correct it. We will respond to all such requests within 14 business days.
Deletion & Portability
You may request the deletion of your personal data at any time, subject to our legal obligations to retain certain records. You also have the right to receive your personal data in a structured, machine-readable format to transfer to another service provider.
Withdrawal of Consent
Where processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
Policy Updates
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.
Have a Privacy Concern?
If you have questions about this policy or wish to exercise your data rights, our team is ready to help.